How can I order from the Sublime Images store?

This web site does not have a shopping cart. You can telephone us with your order, fax the order or send it by email or snail-mail; for our contact information, click on the Contact Us button. Alternatively, if you are looking for general information or advice, you can email us at: info@sublime-images.com

You can telephone your order during office hours 9am to 6.00pm Monday to Saturday 519-686-3715 or Fax 24 hours a day 519-649-2710.

How do I make my payment?

When appropriate you can pay cash, bycheque or use your credit card to pay via Paypal by clicking on the PayPal button located on our Home Page. Note that you do not need to have a Paypal account in order to make a payment.

What is Paypal?

PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. We at Sublime Images will never see your credit card details, we are simply informed by Paypal that a payment has been made, which in turn will "trigger" our shipping process.

How much is Shipping?

Your Order Confirmation (email) will state the shipping charges for delivery within 7 - 10 business days within the USA and Canada. A package with multiple items will be proportionally cheaper; we do not charge any extra than the official post office rates.

How about delivery and returns?

Most orders are sent within 48 hours after payment has been received. If there are any delays we will always notify you. If you are not fully satisfied with your goods, then simply return them to us within 14 days and we will be delighted to refund or replace your order but please call us in advance. When returning goods remember to package them securely in the original packaging and to obtain a Tracking Number from your Post office or carrier, in case your parcel fails to reach us.